Shipping & Return
Thank you for shopping at Artifact Stonex Private Limited. We are committed to providing you with high-quality marble handicraft items and a smooth shopping experience. Please review our shipping and returns policy below for detailed information.
1. Shipping Policy
- Processing Time: Orders are processed and shipped within 3-5 business days.
- Domestic Delivery: Typically takes 7-10 business days from the shipping date.
- International Delivery: Typically takes 15-20 business days from the shipping date.
2. Shipping Costs
Shipping costs vary based on the delivery location and weight of the items. The shipping cost will be calculated at checkout.
3. Shipping Methods
We use reliable shipping carriers to ensure your order reaches you promptly and securely. For international deliveries, please note that customs fees and import duties may apply, and these are the responsibility of the customer.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor the delivery status.
5. Returns Policy
- Return Eligibility: Returns are only accepted for items under 10kg.
- Return Period: You may return items within 7 days of receipt.
- Condition for Returns: Items must be returned in their original condition, including packaging. Items that are damaged, broken, or incorrect upon delivery must be reported to us within 48 hours.
6. Return Process
- Contact Us: To initiate a return, please contact us at info@artifactstonex.com or +918104659999. Provide your order number and details about the item you wish to return.
- Return Shipping: We will provide instructions on how to return the item. The cost of return shipping is covered by us if the item is damaged or incorrect.
- Refunds/Exchanges: Upon receiving and inspecting the returned item, we will process a refund or exchange as applicable. Refunds will be issued to the original payment method.
7. Non-Returnable Items
Please note that items that exceed 10kg or are not in their original condition cannot be returned. Custom-made or personalized items are not eligible for return.
8. Policy Updates
We may update this Shipping & Returns Policy periodically. Any changes will be posted on our website, and the effective date will be updated accordingly.
9. Contact Us
For any questions or concerns regarding shipping or returns, please contact us:
- Email: info@artifactstonex.com
- Phone: +918104659999
- Website: www.artifactstonex.com
Thank you for choosing Artifact Stonex Private Limited. We appreciate your business and look forward to serving you.